Bullcity Detailing & Tint 2119 Angier Ave, Durham, NC 27703 Phone: (919) 381-2850
Effective Date: 05/25/2025
Bullcity Detailing & Tint (“Company,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains what information we collect through our website, bullcitydetailing.com (the “Site”), and in connection with our services, how we use it, and the choices you have.
By using the Site or our services, you agree to the practices described in this Privacy Policy.
1. Information We Collect
Information you provide directly:
- Contact information — name, phone number, and email address when you fill out our contact form, call us, text us, or email us.
- Booking information — appointment details, vehicle information (make, model, year, condition), and service preferences submitted through our online booking system (powered by Square) or provided by phone or in person.
- Payment information — payments are processed by third-party payment processors (such as Square). We do not store full credit or debit card numbers on our own systems.
- Marketing sign-ups — your email address or phone number if you opt in to receive offers and updates from us.
- Communications — the contents of messages you send us, including reviews, questions, and feedback.
Information collected automatically:
- Usage and device data — like most websites, we and our service providers may automatically collect information such as IP address, browser type, device type, pages visited, and referring pages, through cookies and similar technologies.
- Analytics — we may use analytics tools (such as Google Analytics) to understand how visitors use the Site.
Information from third parties:
- If you interact with us on social media (such as Instagram) or book through third-party platforms, we may receive information from those platforms consistent with their privacy policies and your settings.
2. How We Use Your Information
We use the information we collect to:
- Schedule, confirm, and provide detailing and window tinting services;
- Communicate with you about appointments, estimates, and questions;
- Process payments and maintain business records;
- Send appointment reminders and, if you opt in, promotional offers and updates;
- Improve our Site, services, and customer experience;
- Protect against fraud, misuse, and security issues; and
- Comply with legal obligations.
3. Text Messages (SMS)
If you provide your phone number, we may send you transactional text messages (such as appointment confirmations and reminders). If you opt in to marketing texts, message and data rates may apply, and message frequency may vary. You can opt out of marketing texts at any time by replying STOP. Consent to marketing texts is not a condition of purchasing any service.
4. How We Share Information
We do not sell your personal information. We share information only in the following circumstances:
- Service providers — with vendors who perform services on our behalf, such as Square (booking and payments), website hosting providers, email/SMS providers, and analytics providers. These providers are permitted to use your information only to provide services to us.
- Legal requirements — when required by law, subpoena, or legal process, or to protect our rights, safety, or property or those of others.
- Business transfers — in connection with a sale, merger, or transfer of all or part of our business, your information may be transferred as part of that transaction.
5. Cookies and Tracking Choices
You can control cookies through your browser settings, including blocking or deleting them. Some Site features may not function properly without cookies. If we use Google Analytics, you can opt out using Google’s browser opt-out tool.
6. Data Retention
We retain personal information for as long as needed to provide services, maintain business and tax records, resolve disputes, and comply with legal obligations. Booking and payment records are retained in accordance with the policies of our service providers (such as Square) and applicable law.
7. Data Security
We take reasonable administrative, technical, and physical measures to protect your information. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
8. Your Choices and Rights
- Marketing opt-out: You may unsubscribe from marketing emails using the link in any email, or opt out of marketing texts by replying STOP.
- Access, correction, deletion: You may contact us at the phone number or email below to request access to, correction of, or deletion of the personal information we hold about you. We will respond within a reasonable time, subject to legal record-keeping requirements.
- Depending on where you live, you may have additional privacy rights under applicable state laws.
9. Third-Party Links and Services
The Site contains links to third-party websites and services, including Square (online booking and payments), Google Maps, and Instagram. Those services operate under their own privacy policies, and we encourage you to review them. We are not responsible for the privacy practices of third parties.
10. Children’s Privacy
Our Site and services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us and we will delete it.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised effective date. We encourage you to review this page periodically.
12. Contact Us
If you have questions about this Privacy Policy or how your information is handled, contact us at:
Bullcity Detailing & Tint 2119 Angier Ave, Durham, NC 27703 Phone: (919) 381-2850 Email: Bullcity.detailing1@gmail.com